Política de reembolso

14-day returns

You can cancel your order within 14 days of receiving it, without giving a reason. Email us at boaessentials@gmail.com with your order number before the 14 days end, and we'll send you the return address.

Send the items back within 14 days of your email, unused and in their original packaging where possible. Return shipping is paid by you.

Refunds

We refund the full amount, including standard shipping, to your original payment method within 14 days of your cancellation. We may wait until we receive the items or proof that you sent them.

Damaged or wrong items

Email us your order number and a photo. We'll send a replacement or a full refund at no cost to you. Your 2-year legal guarantee under EU law always applies.